Effective Date: March 15, 2025
Thank you for shopping at trachtenstrickjacken.com. We are committed to providing you with the best shopping experience. If for any reason you are not satisfied with your purchase, we are here to help.
Returns
You have 30 days from the date of delivery to return your purchase. To be eligible for a return:
- The item must be unused, in the same condition as when you received it, and in its original packaging.
- A receipt or proof of purchase must be provided.
If you wish to return an item, please contact us at [email protected] to initiate the return process. We will guide you through the next steps.
Refunds
Once we receive your returned item, we will inspect it and notify you about the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within a certain number of days.
Please note that shipping costs are non-refundable, and you will be responsible for the cost of return shipping.
Exchanges
If you would like to exchange an item for a different size or color, please contact us directly at [email protected]. We will assist you in arranging the exchange, depending on availability.
Shipping
We aim to ship your order within 3-7 business days from the date of purchase. Once your order has been shipped, you will receive a confirmation email with tracking information. Delivery times may vary depending on your location.
Non-Returnable Items
Some items may be non-returnable, including but not limited to:
- Gift cards
- Items marked as final sale
- Personalized or custom-made products
If you are unsure about an item’s return eligibility, please reach out to us via [email protected] before purchasing.
Contact Us
If you have any questions or need further assistance with a return or refund, please feel free to contact us at:
Email: [email protected]
We value your satisfaction and will do our best to address any concerns you may have.